JEA Host Utility Tour

Opening Remarks

• Mark Johnson, Vice President & Co-founder, Energy Central

Opening Address - The Mark of a Leader

• Doug Keeley, CEO & Chief Storyteller, The Mark of a Leader

Welcome & Introductions

• Christopher Perdue, J.D. Power and Associates
• Jill Feblowitz, IDC Energy Insights
• Robert Sarfi, Ph.D., PE, Boreas Group

Keynote Address

• Jim Dickenson, Managing Director & CEO, JEA

Track 1 Roundtables:

CIO Track 1 Roundtables

1. BYOD: BringYour Own Device
   Moderator: Dawn Roth, Colorado Springs Utilities
2. Planning for the Future with SmartGrid/Meters
   Moderator: Reid Nuttall, OGE
3. Transforming IT: Strategic vs. Tactical
   Moderator: Cathy Ellis, Wabash Valley Power

Customer Service Track 1 Roundtables

1. Addressing Low-Income Customers in Today's Utility Climate
   Moderator: Joyce Hayes-Giles, DTE Energy
2. Social Media: How it is changing the customer dynamic
   Moderator: Christopher Perdue, J.D. Power & Associates

Operations Track 1 Roundtables

1. Strategies and considerations when building out a smart grid communications infrastructure
   Moderator: Mark Browning, ComEd

Break & Networking

Integrated Roundtables (Open to All):

1. Workforce of the Future/Generational Change - Skills Necessary
   Moderators: Stacy Shuler, South Carolina Electric & Gas Company; Branndon Kelley, American Municipal Power
2. NERC CIP Requirements: Strategies for Compliance and Beyond
   Moderators: Wanyonyi Kendrick, JEA; Chuck Tickles, KCP&L
3. Mobility and Customer Engagement
   Moderators: Gregory Knight, CenterPoint Energy; Kathy Kountze-Tatum, NSTAR
4. Data Visualization - How it is Being Used and What is in Store for the Future
   Moderators: Marlene Murphy-Roach, JEA; Mike Smith, Utility Analytics Institute
5. Demand Response and the Roles of IT vs. Customer Service vs. Operations
   Moderators: Joyce Hayes-Giles, DTE Energy; Cam Henderson, Portland General Electric
6. Best Practices in IT/OT Collaboration
   Moderators: Robert Sarfi, Boreas Group

Lunch & Networking

The Mark of a Leader

• Doug Keeley, CEO & Chief Storyteller, The Mark of a Leader

Presentation on Data Analytics Report 2011
Mike Smith, Utility Analytics Institute

Track 2 Roundtables:

CIO Track 2 Roundtables

1. Cyber Security
   Moderator: Dawn Roth, Colorado Springs Utilities
2. IT Hiring Strategies: What KSAs do Utilities Need for Tomorrow's IT Recruits?
   Moderator: Branndon Kelley, American Municipal Power
3. Cloud Computing: Public vs. Private
   Moderator: Dave Harkness, Xcel Energy

Customer Service Track 2 Roundtables

1. Customer Call Avoidance & Elimination
   Moderator: Marlene Murphy-Roach, JEA
2. Educating the Customer on Smart Grid Efforts
   Moderator: Lauren Preston, DC Water

Operations Track 2 Roundtables

1. Workforce Planning – how to prepare a workforce for the future
   Moderator: Hector Puente, El Paso Electric
2. Smart Grid technologies – what’s real, what isn’t, how people are realizing benefits
   Moderator: Cal Morris, Clark County PUD

The Mark of a Leader:
Doug Keeley, CEO & Chief Storyteller, The Mark of a Leader

Closing Remarks:
Mark Johnson, Vice President & Co-founder, Energy Central

Panel Discussion: The New Utility Organizational Model

Panelists:

Lee Krevat, SDG&E

Wes McDowell, Southern Company

Reid Nuttall, OGE

Moderators: Robert Sarfi, Boreas Group & Jill Feblowitz, IDC Energy Insights

1. What changes has smart grid wrought within the utility organization?
2. How do the three legs work together?
3. Key models and best practices
4. How is your utility handling change management?

The Mark of a Leader

• Doug Keeley, CEO & Chief Storyteller, The Mark of a Leader

Networking & Break

Departures to White Oak

Opening Address - The Mark of a Leader Continued

• Doug Keeley, CEO & Chief Storyteller, The Mark of a Leader

Welcome & Overview of Day One

• Christopher Perdue, J.D. Power & Associates
• Jill Feblowitz, IDC Energy Insights
• Robert Sarfi, Ph.D., PE, Boreas Group

Networking & Break

Track 3 Roundtables:

CIO Track 3 Roundtables

1. Cyber Security
   Moderator: Wanyonyi Kendrick, JEA
2. BYOD: Bring Your Own Device
   Moderator:Vic Hatridge, Nashville Electric
3. Cloud Computing: Public vs. Private
   Moderator: Dave Webb, Nebraska Public Power

Customer Service Track 3 Roundtables

1. CIS and Complex Billing
   Moderator: Jeannette Mills, BGE
2. Addressing the Diverse Needs of Customers Via Market Segmentation
   Moderator: Gregory Knight, CenterPoint Energy

Operations Track 3 Roundtables

1. Strategies and considerations when building out a smart grid communications infrastructure
   Moderator: Gary Cripps, Delaware Electric Coop
2. Cyber and physical security issues
   Moderator: William McEvoy, Northeast Utilities

LUNCH

The Mark of a Leader Continued

• Doug Keeley, CEO & Chief Storyteller, The Mark of a Leader

Closing Remarks

• Mark Johnson, Vice President & Co-founder, Energy Central

Large Public Power Council (LPPC) Meeting

Golf