Felecia Etheridge oversees customer experience and engagement initiatives at CPS Energy. She is also responsible for ensuring consistent and exceptional customer experiences across major customer channels and touchpoints.
Prior to joining CPS Energy in August 2016, Etheridge led her own consulting company. She has also worked at Pacific Gas & Electric Company, TXU, Assurance Energy and Global Customer Solutions.
She has extensive experience in customer service, smart meter implementation, customer operations, energy delivery, regulatory relations, federal affairs, and human resources.
Felecia is a graduate of Harvard’s Advanced Management Program, and has a BBA in International Marketing from Texas A&M University.