Monica Whiting is vice president of Customer Experience for Tampa Electric and Peoples Gas. She is responsible for leading Tampa Electric’s and Peoples Gas’ customer service operations, including the contact center, customer billing, payment and collections, account management, new customer construction project management, and the customer relationship management billing system.
Whiting joined TECO in January 2017 after spending nearly four years as the chief customer officer for JEA. She has more than two decades of utility experience in customer service, communications and product development at utilities, including Colorado Springs Utilities and Anaheim Public Utilities.
She has a bachelor’s degree in Public Relations/Journalism from the University of Southern California.
Whiting has served on various boards, including Leadership Jacksonville and the North Florida Region Red Cross. She also served on the United Way Campaign Cabinet for Northeast Florida in 2014 and 2015. Previously, the Colorado governor appointed her to serve two terms on the Low Income Energy Assistance Commission in that state.